35 Kate Street, Kedron 4031, QLD

(07) 3359 4411

service@kedroncarelectrics.com.au

Mon-Fri: 8:00 am – 5:00

Schedule Your Appointment 07 3359 4411
35 Kate Street, Kedron 4031, QLD

FAQ

General FAQ

Do you offer a mobile service?

No, we don’t however you will see our vehicles on the road from time to time as we work alongside some Dealerships

How long do you need my vehicle for?

How long is a piece of string? While we always try and get vehicles in and out the same day, some jobs require multiple days. If you would like a timeframe for the work you are getting done, please talk to our Technicians when making the booking

Can I wait with my vehicle?

We do have a couple of chairs in our front reception area if you are wanting to wait for your vehicle. There are also a number of coffee shops within walking distance and Westfield Chermside is only 1.5km away.

Can I supply my own parts for you to fit?

We will not fit parts a customer supplies unless they are parts, we use ourselves or they meet our quality standards. Any work performed with customer supplied parts carries no warranty or guarantee on parts, labour or services.

My car broke down, can I get it towed to you?

Absolutely. If it is during business hours, please call us on 3359 4411 and let the staff know your vehicle is being towed in. If afterhours, please call 3359 4411 and leave a message with your name, phone number and brief message of what’s happened to your vehicle.

Do you do pre-purchase inspections?

Yes, we do pre-purchase inspections. Please call us on 3359 4411 to make a booking.

What is the lifespan on a start battery?

This really depends on how you use your vehicle. Vehicles that are more frequently stopped and started e.g., Taxi or Courier, can shorten the life of the battery. Most battery manufacturers have a 36-month warranty for start batteries depending on the vehicle’s purpose.

What are your business hours?

We are open 7:30am to 5:00pm Monday to Thursday & 7:30am to 4:30pm Friday.

We are closed Saturday, Sunday & all Public Holidays.

Are your staff qualified?

All of our Technicians are trade qualified and have many years trade experience. We do host work experience students from local High Schools throughout the year and we also employee Apprentices.

I would like Work Experience or to apply for an Apprenticeship, how do I do this?

If you are still in school and would like Work Experience, please talk to your Career Counsellor or Teacher and have them email us at service@kedroncarelectrics.com.au.

If you are looking for an Apprenticeship in either Auto Electrics or Mechanics, please email us your cover letter and resume or drop in and see us between business hours.

Servicing FAQ

My car isn’t due for a service but we are going on a holiday. Can you check it?

Yes, it is always a good idea to have the vehicle inspected before going on a long trip. A lot can happen to a vehicle in-between services.

How often should my vehicle be serviced?

Your vehicle should be serviced as per your manufacturers maintenance schedule which should be located in your vehicle logbook or it is recommended every 6 months or 10,000km.

Do you carry out log book servicing and how long does it take?

Yes, we do carry out logbook servicing. Vehicle servicing will vary depending on what is involved in your service. Vehicles require both minor and major services at set intervals.

What is logbook servicing?

Logbook servicing is a pre-set service schedule set by the manufacturer found in your vehicle’s logbook.

Will I lose my new car warranty if I don’t take my car back to the Dealership?

No, any qualified Mechanic can carry out servicing or repairs on your vehicle without voiding warranty. However, for any warranty items or Recall’s, your vehicle will need to be taken back to a Dealership.

How much does a service cost?

This really depends on the vehicle and what is required during the service. Please give us a call on 3359 4411 if you would like an accurate quote for your next service.

Auto Electrician FAQ

Can you fit an auxiliary battery to my car?

We certainly can. From under bonnet or canopy setups to portable, we have you covered. Give us a call on 3359 4411 and discuss your needs with our technicians.

My door locks aren’t working properly, can you help?

If you have inserted your key into the door lock and it won’t turn, you will need to call a locksmith for their assistance. Otherwise we can help you. Please call us on 3359 4411 to make a booking.

My windows stopped working, can you help?

Yes we can. We do a lot of window repairs. Once your vehicle is at our workshop, we will be able to see what repairs are required.

There are warning lights on my dash, can you help?

Yes, we have a number of scan tools that can help diagnose the issue.

When do I see an auto electrician instead of a mechanic?

If you are having issues with an electrical component or are wanting aftermarket accessories fitted to your vehicle, you will want to see an auto electrician. If you are wanting your vehicle serviced or are having issues with a mechanical component, you will want to see a mechanic. We are very lucky to have both qualified mechanics and auto electricians onsite.

Air-Conditioning FAQ

When should I get my air-conditioning fixed?

As soon as you notice it is not performing as well as it should. Try to avoid holding out until summer, as you can experience delays during the warmer months.

How long does an air-conditioning regas take and what is involved?

Typically it takes around 90 minutes for us to complete the regas and inspection on the system. We check the vehicles gas level and for any faults or leaks, then we recover any remaining gas in the vehicle, we regas the vehicle to manufactures specifications, and finally we run and re-inspect the system.

Do you need to make an appointment to have an air-conditioning regas?

Yes, appointments need to be made for a regas. Please call us on 3359 4411 to make a booking.

How often should I use my air-conditioning?

Use your air-conditioning as often as possible. Running your air-conditioning is good for the system as it keeps oil circulating and seals lubricated and soft.

Fees & Payments FAQ

Do I have to pay on completion of work?

Yes, payment must be made in full before the vehicle leaves our workshop.

What method of payment do you accept?

EFTPOS, VISA, Mastercard, Cash

Do you offer a Seniors discount?

No we don’t. We keep our prices fair across the board so everyone can benefit from great service and competitive prices.